CityStar® More Satellite Questions and Answers

Q: What if my computer did not come with a USB port?
A: Many PCs can be upgraded to add a USB port. We only recommend adding one if all other minimum PC requirements are met.

Q: Can I use a PCI card adapter?
A: No. The satellite broadband systems are only available with a USB connection.

Q: Do I still need a dialup modem and telephone line?
A: You need a PC modem and connection to a telephone line to commission your system for the first time. After that, no phone line requirement exists for normal operation.

Q: What is transmission latency?
A: Latency refers to the time it takes for signals to travel to and from the satellite. This typically creates a sub-second lag. For this reason, satellite broadband may not be ideal for playing some "twitch-games" or online day-trading.

Q: Why is there a requirement that the satellite broadband system be professionally installed?
A: The Federal Communications Commission (FCC) requires that trained professionals install any two-way satellite system.

Q: Can I put this system on a boat or in an RV?
A: No. The satellite return system is for fixed installs only.