Where do I get help?
CityStar's self help resources are more than plentiful, but if you need additional assistance you may send an Automated Support Ticket and a CityStar® technician will respond quickly.

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Web TV Setup Walkthrough
1. From your WebTV home page, select "Setup" from the sidebar.
2. In Setup, select "Dialing".
3. From this dialing options page, choose "Use Your ISP." If you do not have the "Use your ISP" option, contact Customer Care at 1-800-GO-WEBTV to activate OpenISP.
4. Read the information about OpenISP and select "Continue."
5. Continue reading, and select "Continue."
6. Continue reading, and select "Continue."
7. Enter your ISP account info:

  • Click the checkbox to activate OpenISP.
  • Enter your provider as your Service provider name.
  • Enter your login name, as supplied by your provider.
  • Enter your password, as supplied by your provider.
Leave Backup dial-in number blank, then choose "Done".
8. WebTV hangs up and reconnects. Read the information screen and select "Use ISP."
9. Internet terminal connects to the WebTV Network. A confirmation screen will summarize your choice and provide you with the option to use your own ISP or use WebTV. Selecting to use your own ISP will cause the WebTV Internet Terminal to redial using your provider.

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