Where do I get help?
CityStar's self help resources are more than plentiful, but if you need additional assistance you may send an Automated Support Ticket and a CityStar® technician will respond quickly.

    Domain Name Search:       
Since Internet Service Providers only support the TCP/IP protocol, we suggest removing the NetBEUI and IPX/SPX protocols so that Dial-Up Networking cannot un-intentionally bind to them.

To change your Win95 settings to be compatible with Internet Service providers, make certain the NetBEUI and IPX/SPX protocols from the Control Panel folder - Network section have been removed. We also suggest the additional step of removing the Microsoft TCP/IP protocol, even though it will be added again later.

Once the protocols have been removed, restart Win95 and follow our instructions for configuring Win95 to connect. When configuration is complete open the "Dial-Up Networking" window, right click on the connection icon then select "Properties". In the properties configuration window that appears click the "Server Type" button and make certain that the "Log on to network", "NetBEUI" and "IPX/SPX Compatible" boxes are NOT checked.

If the "Dial up networking could not negotiate a compatible set of network protocols you specified in the server type setting" error continues to appear, examine your modem type setting in the modems icon of the control panel. The error may occur if Windows 95 was unable to correctly identify your modem brand and model or it was otherwise set incorrectly.

We suggest contacting the manufacturer of the modem for advice on how best to configure Win95 and the modem to interoperate. If unable to contact the manufacturer or you don't know who the manufacturer of the modem is, we have had good luck with just setting the modem type to be one of the appropriate "(Standard Modem Types)" choices in the modems icon of the control panel.

Customer Service
      Automated support ticket
      Freeware and shareware
      Dialup help center
      E-mail troubleshooting
      Hosting and FTP support

© 2008 CityStar® Group Inc. Privacy Policy | ToS                Home | About Us | Business Services | Internet Access | Customer Service | Contact Us | CityStar.com