Where do I get help?
CityStar's self help resources are more than plentiful, but if you need additional assistance you may send an Automated Support Ticket and a CityStar® technician will respond quickly.

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6. [Note: This step may not appear depending on your computer. If it does not show up simply go on to the next step.] In the "Setting up your Internet connection" window, choose "I connect through a phone line and modem", and click next to continue.

7. In the "Step 1 of 3 Internet account connection information" dialog box, enter the correct telephone number into the field, making sure not to enter an Area Code. Entering an Area Code could cause you to receive long distance charges from your telephone carrier. Make sure "Use Area Code and dialing rules" is deselected, click Next to continue.

Note: Customers are responsible for all charges incurred through the phone company.  Please check with your local phone company to make sure that the number you are using to connect to remote access will not include additional long distance or local usage charges.  Customers are responsible for all charges.

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